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‎03-07-2020 05:53 - last edited on ‎03-09-2020 16:09 by Fitbit Moderator

‎03-07-2020 05:53 - last edited on ‎03-09-2020 16:09 by Fitbit Moderator

Lights flashing for set up to phone but nothing on screen 

 

Moderator edit: Subject for clarity 

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7 REPLIES 7

‎03-08-2020 06:02

‎03-08-2020 06:02

Yes my Fit bit Blaze did an upgrade last night.  Now I have a blank dark screen on Fit bit and green lights are still flashing on back of device.  Tried charging it all night.  Still have a dark blank screen.  What''s going on with my Fitbit.

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‎03-09-2020 16:08

In response to Daisylou

‎03-09-2020 16:08

Hi @Daisylou and @Fell, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to my attention and for the details that were shared in both of your posts, your patience troubleshooting this matter before posting over here is appreciated. To resolve this situation, I suggest you both to try our restart process following the next steps:

 

  1. For Fitbit Blaze, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted and let me know if you have any additional questions.

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‎03-09-2020 16:12

In response to RicardoFitbit

‎03-09-2020 16:12

Problem is resolved.  Called Fitbit technical support yesterday and they helped fix the issue.  Thanks for your response.

Sent from Yahoo Mail on Android
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‎03-09-2020 17:00

In response to Daisylou

‎03-09-2020 17:00

Your update is appreciated @Daisylou.

 

I'm happy to know that our Customer Support team provided you assistance and that your issue is resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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‎03-11-2020 08:34

In response to RicardoFitbit

‎03-11-2020 08:34

Hi. Mine is also not displaying anything other than the battery status when I charge it but this reset is not working. Is there another one?

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‎03-12-2020 06:40

In response to Daisylou

‎03-12-2020 06:40

Would you please share the phone number to fitbit tech support? I am having the same issue. I've tried everything, and nothing is working. Thank you.

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‎03-12-2020 06:46

In response to Wendy-O

‎03-12-2020 06:46

Here is the number I called to talk to customer/technical support.
1-877-623-4997
Hope it helps.

Sent from Yahoo Mail on Android
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