Distance not being tracked correctly

[mlwwarranwood]

I walk same distance everyday - today my distance was short 2km??  Also the map of my walk has disappeared and I only have the line graph showing fat burn, cardio etc - what’s happened ?

Moderator edit: Clarified subject

[FerdinandFitbit]

Hi there @mlwwarranwood. Great to see you in the Fitbit Community Forums! 🙂

It's weird that the distance is showing different for the same path. I'd say that a little difference would be acceptable... How much is the discrepancy? Also, do you record your walk by starting a Walking activity record on your Blaze or do you let Smart Track to record it for you automatically?

If you're using your tracker to manually record your walks, do you notice if the GPS stays connected for the whole exercise?

Just in case, I could recommend restarting your tracker. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

Try that out and let me know if you're still having problems with this.

[AngusT]

Hi, I ran a distance I know is exactly 4 miles this morning ( measured by a bicycle wheel tool)  and my Blaze recorded it as 3.77 miles. I walked the exactly same distance this afternoon and my Blaze recorded it as 4.23 miles. The elevation gain this morning was 88 feet  and the same distance was 155 feet this afternoon. I understand there is such a thing as uncertainty of measurement but I feel the range on this difference is more than I think is acceptable. I have raised this issue before but never have received a satisfactory response. The difference in measurement affects the speed measurement and quite frankly makes a farce of all the measurements.

At best I think the Blaze is giving a rough measurement and I wonder about all the other parameters such as heart rate and sleep measurements. Are we being conned?

[mlwwarranwood]

Hi thanks for getting back to me - the discrepancy is large ie was 7.5km and now down to 5.87 Kim’s??    Also as I said the map function which shows the route looks wrong also

[mlwwarranwood]

No my blaze is still not working correctly - the distance can be out from 1 to 2 kilometres! Also when I look up my exercise (walk) I used to have a graph that showed fat burn, cardio etc then
I had a map which showed the route and distance which I prefer. How do I elect to keep the map? Nothing has been altered but the app alternates between a map and a graph - seriously getting over this device it’s inaccurate and obviously had other issues ... anyone else having these problems??

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