Electric shock

[LolaViolet]

I bought a fitbit blaze yesterday and I'm experiencing small pulse like electric shocks.  Is this the norm with fitbit??? I'm seriously thinking of taking it back.  

[Julia_G]

Perhaps you are experiencing vibrations, from Reminders to Move, etc?

[Rich_Laue]

@LolaViolet when and what are you doing when you feel these? You don't say anything about where the shock is coming from? 

[LolaViolet]

Walking and sitting.  I thought it was only me but I had a friend try it out and she felt a zap shoot down from her wrist to her palm. 

Sent from Yahoo Mail on Android

[Rich_Laue]

You don't say if your friend had her tracker on or what tracker it was, or if it iwas on the same arm as the pain? 

In theory if enough current went through a nerve it could cause this, but this much current without other symptoms like your tracker burning up, would be impossible. 

Fitbit is not able to put out any amount of current that could do this, and the voltage is less than half of a 9 volt battery. 

I could see, if the device your charging the tracker with was faulty, that it might cause a shock, en so this would be unlikely since current requires a path and the user would most likely be a dead end. 

It would also be possible that there was a static built up and it discharged when touching near or the tracker. 

[bpegues]

My new FitBit Ionic burned my wrist. I have a burn mark that's about an inch in diameter. It looks like a bad sunburn and like the skin is about to peel. This happened after I had worn it about a week and a half, just after I washed my hands and got a little water under it. You're supposed to be able to swim in it, so I'm surprised washing my hands did this.

[Rich_Laue]

Getting it a little wet should not hurt, but no Fitbit says no swimming. 

If it was n electrical shock, you would feel it before seeing. 

It sounds like dermatitis possibly because of soap caught underneath. 

What exactly caused it I'm not sure. I suggest cleaning with a soap free product and move it to the other arm to give the arm a rest. 

[bpegues]

I did feel it first, and then immediately after I felt it I had a square burn in the shape of the mid section of the watch where the light blinks and the little metal pieces are. The burn appeared within 3-5 seconds after the zap, so no dermatitis from trapped soap. 

I stopped wearing it for three days, turned off the heart rate monitor, made the band looser, and we'll see what happens. 

[Susyn]

Hi - I see I'm replying about a year after your post. I'm wearing my Fitbit Alta for the first time today and have experienced shocks in my wrist several times in the first 8 hours (walking or sitting). Band is not tight. I'm curious if you found a fix or did you return. Thank you, albeit, a year later. (Per other posts, I'm wondering if I'm one of those "static people."

[JRPopp]

I put on my brand new Fitbit Alta yesterday and was having shocks all day throughout my body. My leg would randomly jolt like the doctor was testing the nerve. My arms would spasm for millisecond shocks. Like little electrocutions all day. I'm never putting these pulsating green lights on my skin again. This has me very concerned if it has done damage to my nervous system. 

[oiOLLIEoi]

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@JRPopp wrote:

I put on my brand new Fitbit Alta yesterday and was having shocks all day throughout my body. My leg would randomly jolt like the doctor was testing the nerve. My arms would spasm for millisecond shocks. Like little electrocutions all day. I'm never putting these pulsating green lights on my skin again. This has me very concerned if it has done damage to my nervous system. 

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Done some damage to my nervous system? Too funny 😂😂

[Donmar858]

I experienced shocks also. Chest, shoulder and arm.

[LiliyaFitbit]

Welcome to the Fitbit Community @Donmar858. I am sorry for the delayed response. 

I am sorry to hear about the issue you experienced. I've sent your case to our Support team so they can assist you further and provide a solution. You will receive an email from them soon.

If you have any questions, feel free to let me know.

[Laf5149]

Had a Fitbit 2 for over 2 years and got a large electrical shock today by inadvertently having a finger on the bottom while taking the unit off.  I believe the problem is severe and will discontinue using the device!  Will purchase something safer.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Laf5149.

I am sorry to hear about the issue you experienced. I totally understand how you are feeling. I've sent your case to the Support team so they can get in touch with you and provide a solution. You will receive an email from them soon.

I'll be around if you need further assistance. 

[Von86]

I’ve experienced this with the Fitbit I had last year. Now my 8 year old son has been complaining that his Ace is shocking him also, so I came on the web to see if it’s happened to other ppl. I see now-it does!! I will be contacting Fitbit!! 

[Mjmend82]

It happened to me too. Its also glitchy

[Staceyev]

I was unable to attach the picture of my wrist, but I was shocked pretty hard while sleeping 3 nights ago.  I thought I'd had a bizarre dream until I woke up and took off my fitbit to get my shower.  My wrist had burn marks at the metal clasp and then around one side of the wrist.  Again, happy to provide a picture, but the camera on this doesn't actually allow you to browse to a photo...

[Laf5149]

That’s worse than my electrical shock as I did not have a burn!

Sent from my iPhone

[Nisha82]

Ive noticed the last few months my fitbit Blaze has been giving me pulse like shocks also !! Whats going on why is this happening.