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Exchange Blaze for Versa

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‎06-07-2018 14:24 - last edited on ‎06-08-2018 05:49 by Moderator Alum

‎06-07-2018 14:24 - last edited on ‎06-08-2018 05:49 by Moderator Alum

I have had a Blaze for over a year and was happy with it, but my warranty ran out. So Fitbit offered a discount on another so I got another Blaze since I have a nice band for it. This time I purchased additional warranty. So I have already had to replace the Blaze due to it records a heart rate when I don't have on and charging problems. So I got a replacement and two days later my screen had stripes in background and then the screen picture started vibrating. I got help and had it reset. So I just have to keep an eye on it. But since they no longer make Blaze why can't you exchange for price comparable model such as the Versa?

 

 

Moderator edit: subject for clarity

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‎06-08-2018 05:51

‎06-08-2018 05:51

A warm welcome to the Community @JudyPajak.

 

I am sorry to hear about the issues you have experiencing with your tracker but it's great to hear that you managed to handle those problems. Regarding your suggestion, I think it is great one and recommend checking the Trade in/Upgrade Program request, vote for it and leave your comment.

 

See you around. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-07-2018 03:39

‎11-07-2018 03:39

I'm happy that you were able to solve the issues. One thing though: the Blaze and Versa aren't comparable models so to say (If I understand correctly what you were saying). The Versa is the successor of Blaze and has some major upgrades over it. Take in mind that Versa has waterproof feature, bigger display size and resolution, internal storage and etc. Therefore, they're not quite equal smartwatches.

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