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Exercise Not Tracking Correctly

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‎02-19-2018 15:59

‎02-19-2018 15:59

All of a sudden my Blaze won't track exercise. I did 35 mins on the treadmill, 30 mins lifting and 15 mins of piyo and it only tracked 26 mins of total exercise. Please help! 

 

I've never had issues with my Blaze and tracking anything before. 

 

Thanks!

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‎02-20-2018 04:27

‎02-20-2018 04:27

Hi there @ToriLeigh13. Welcome to the Fitbit Community Forums! 🙂

 

I'm sorry to hear that your Blaze is not recording your exercise properly 😕

 

Just for you to keep this in mind, it could happen sometimes that the tracker is very close to the wrist and when doing some movements, the buttons will press against your wrist causing it to pause the activity by pressing accidentally the Blaze buttons. If this was the case, I'd recommend trying to wear your Blaze a little higher up on your wrist when exercising.

 

Now, if that doesn't seem to be the case, you can try to restart your tracker and see if this helps. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

Let me know if you need more help with this!

Ferdin | Community Moderator, Fitbit

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