help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise app not available

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-12-2020 21:15 - last edited on ‎03-16-2020 18:20 by Fitbit Moderator

‎03-12-2020 21:15 - last edited on ‎03-16-2020 18:20 by Fitbit Moderator

Since updating to software version 8.402.1  I have lost the Exercise tab on the blaze screen.  I have tried everything, and have been communicating with FitBit for two days.!  Anyone help or experienced the same thing?  Suggestions from FitBit

 

Firstly

On your Fitbit device:
1. Swipe to Settings
2. Slide Slide down and tap Shutdown
3. Tap Yes

Secondly

  1.  Log out from your Fitbit app.
  2. Uninstall Fitbit app.
  3. Force quit Fitbit app.
  4. Remove the Blaze from your iPhone's Bluetooth setting. 
  5. Restart your Blaze once again by pressing and holding the left and lower right buttons for 10 seconds until logo appears before letting go of the buttons. 
  6. Restart your phone. 
  7. Re-install the Fitbit app. 
  8. Login to your account. 
  9. Sync your Blaze. 
  10. Turn on All-Day sync to pair Blaze to your phone's Bluetooth setting.
  11. Manually sync the Blaze 2-3 times. 
  12. Check Exercise tile on Blaze again.

Nothing has worked!

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎03-16-2020 18:19 - edited ‎03-16-2020 18:20

‎03-16-2020 18:19 - edited ‎03-16-2020 18:20

Hi @Smanners, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to my attention and for troubleshooting your Blaze before posting over here, totally understand how frustrating this matter can be for you. I was informed by our Support team that they already provided you assistance with this specific issue, therefore, I suggest you to contact them back if you require further assistance or if you have any additional questions about the information they provided to you.

 

Let me know if you need anything else, I'll be around. 

Best Answer
0 Votes

‎03-16-2020 18:30

In response to RicardoFitbit

‎03-16-2020 18:30

Thanks Ricardo for your suggestion to contact support.

 

I am communicating with Support STILL.  They have escalated the case twice and emailed "suggestions" to try but nothing has worked so far.

 

It is still not showing EXERCISE.    So not much luck with your support team...

 

I believe this happened with the software update, it worked fine before.  But I'm no expert right!

Question: Can I roll back the software update to the previous version?

Best Answer
0 Votes