Blaze corrupted display

[Mickeyb123]

Hi,

I have had my Fitbit Blaze for a couple of weeks now and love it. I went away for the weekend and forgot the charger. I ran out of battery so I put it in the charger this morning and this weird screen is flashing up. I have tried to reset it twice and there is no change. 

I am super disappointed! 

Is there anything else i can do?

Moderator edit: Subject for clarity

[Mickeyb123]

here is the screen :This is flashing on and off.

[AlejandraFitbit]

A warm welcome to the Community @Mickeyb123 and thanks for the attachment. Please keep an eye on your inbox, I know someone will get to you soon.

Catch you later. 

[raduioni]

I have the same problem, after I turned off and then turn back my Blaze the screen looks exactly like in this picture. The Blaze is working perfectly beside that. Also, if the battery is depleted it shows correctly the depleted battery icon, but when charged the display is scrambled again. Tried tens of time to restart it, no use.

[AlejandraFitbit]

It's great to welcome you to the Community @raduioni, thanks for already trying the restart process by yourself. Could you please do the same things that our friend did and provide me with a picture of your tracker's display?

Hope to hear from you soon. 

[raduioni]

Of course, Alejandra, here is the picture.

 I want to mention again that if the battery is depleted the screen shows correctly the red battery on a black background. I will post that image when the battery will discharge. First time when I saw that I thought every thing is OK but when I start to charge the Blaze the corrupted display came back on. I also tried to update the Blaze to different languages but still no luck. At least I can use the data from it in the iOS app.

[AlejandraFitbit]

Thanks for the information and for the attachment @raduioni. As recommended to our previous friend, please keep an eye on your inbox for further instructions.

See you around. 

[raduioni]

Here is the picture with the display when the battery is empty. As you can see in this case it looks OK. But when I put the Blaze in the charger the corrupted display is back on.

[jukmo]

I'm having the same issue. My screen looks a bit different and I tried to reset but the screen just keeps flashing. It started after I charged the battery.  Any help is appreciated. 

[raduioni]

After sending all details about my tracker to support I was given the opportunity to have a complementary replacement. So now I'm waiting for my new tracker in 4-5 business days with free delivery. Thank you @AlejandraFitbit and Fitbit Support Team, I have to say I am very pleased the way you handled my problem.

PS: I am sorry I can't vote your answer as  Solution but I think this is something only the OP can do.

[AlejandraFitbit]

Welcome to the Forums @jukmo and thanks for troubleshooting this inconvenience by yourself. As requested in my previous posts, could you please provide me with a photo of your tracker's display? Now @raduioni, I am glad to hear that you will be receiving a replacement, at the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Catch you later. 

[jukmo]

Hi Alejandra,

I just went to best buy and got a replacement. I had purchased their
protection plan and they were able to replace right away[image: Inline
image 1]
Here is the picture of my screen.
Thanks,
Juliana

[AlejandraFitbit]

I am glad to hear that you received a replacement @jukmo. You can follow the setup procedure from my previous post to set your new tracker up. If you need anything else, do not hesitate in posting it.

See you around. 

[raduioni]

Friday I received my replacement tracker by DHL and replaced the old tracker in Fitbit app. Everything went very easy. Thanks again for support!

[Ambet]

I have the same issue. Had my Blaze for just more than a week and this flashing screen just appeared one morning. I tried all reset, charging, etc...but did not work. I contacted Fitbit Help Support and sent them a picture of the corrupted display. They offered me a replacement which I am waiting to be delivered.

[AlejandraFitbit]

Good to see you here @Ambet. It seems that I have replied to you in this post. Please take a look at it and if you need more help, do not hesitate in letting me know.

Keep the stepping up! 

[Sholcomb1987]

Hi I seem to be having the same problem, I'm not quite sure how to troubleshoot it.

[AlejandraFitbit]

Hey @Sholcomb1987, welcome to the Community.

I am sorry to hear about the issue you are experiencing with your Blaze. Upon checking with our support team, I was told that you have already created a case with them. I know they will be glad to help you out and provide you with a solution.

Let me know if you need anything else. 

[Susan6370]

I have the same problem. Please help me. 

Moderator edit: personal info removed

[manus84]

I have a similar issue with my charge2 display..its not connecting to phone either..what should i do?