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Experience with Fitbit

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‎12-09-2018 03:10 - last edited on ‎12-09-2018 12:25 by Moderator Alum

‎12-09-2018 03:10 - last edited on ‎12-09-2018 12:25 by Moderator Alum

Well, after over 4 years and three fitbits, (two were faulty)and finally a blaze, which has been used for about 2 1/2 years, I am moving on, I am disappointed that no battery replacement service is possible, and that Fitbit don’t seem to care, reading a number of posts on this forum,  I’m not prepared to pay out £200 every couple of years to then throw away a perfectly good watch because I can’t change the battery.  Such a shame 

 

Moderator edit: Updated title for clarity

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‎12-09-2018 12:24

‎12-09-2018 12:24

Hi there @DMcG65, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that your experience with Fitbit was not as pleasant as you'd like.

 

I really appreciate your feedback and respect your decision. If you need help with anything else in the future or if you'd like to be part of the Fitbit Family again, we'll be happy to have you around!

 

Anything else, I'm here to help!

Ferdin | Community Moderator, Fitbit

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‎09-16-2019 05:06

‎09-16-2019 05:06

I am considering leaving Fitbit too after first using the Alta then an upgraded Blaze about 2 years ago.  To my dismay, my Blaze started misbehaving last month and would not display the steps count despite my attempts to reboot the device. Fitbit customer service could not solve this problem and sent me a 25% discount code to purchase a new device (which excluded the new Versa 2).  However, even with this seemingly good discount, the pricing did not compare favourably to other retailers.  I mean, trying to flog the old versa at a full retail price of £199 is ludicrous!  After reading the Blaze thread, I can't help thinking that Fitbit devices are not built to last more than 2 years which is why I am reluctant to invest into another expensive unit.  Shame on you Fitbit!

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