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FBBluetootherrordomain error 2

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‎01-06-2018 06:03 - last edited on ‎01-08-2018 06:49 by Moderator Alum

‎01-06-2018 06:03 - last edited on ‎01-08-2018 06:49 by Moderator Alum

Hello,

 

I am trying to update my Blaze and this is the message I am seeing. I have a charged Fitbit and updated iPad. Please help!

 

Thanks

 

 

Moderator edit: Format

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‎01-08-2018 06:51 - edited ‎01-08-2018 06:52

‎01-08-2018 06:51 - edited ‎01-08-2018 06:52

A warm welcome to the Community @Mollyd824.

 

Thanks for troubleshooting this by yourself. If you are having issues updated your Blaze, I recommend restarting the tracker and confirm you are doing the following from your Fitbit app to do so:

 

  1. Verify that the latest version of the Fitbit app is installed on your phone or tablet. 
  2. With your charged tracker nearby, open the Fitbit app.
  3. Tap or click the Account icon.
  4. Tap or click the pink Update button. You'll only see an option to update your device if an update is available.
  5. Follow the on-screen instructions and keep the device close to your phone, tablet, or computer during the update. Note that updates may take up to an hour to complete. If the update is slow, don't remove your device from your account as a troubleshooting measure.

 

If you keep seeing the error message, please provide me with a screenshot of it.

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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