I have seen multiple posts in the FitBit community regarding this issue going back as far as 2013. Oddly they are all resolved. This is odd because after receiving my new Blaze yesterday evening, it still does not work. Pretty rediculous. So yes, on my laptop if I go to the dashboard on fitbit.com, it works. The actual Windows 10 and Android apps don't work at all. Also, I have found that this issue affects most of FitBit products.
With the Android app, I clicked add friends --> facebook, and it says connect to Facebook. It goes through the standard motions of linking accounts together and then in stays on the loading circle, literally, forever (or for the last 24 hours).
With the Windows 10 app, when I click on connect with facebook, a window pops up almost instantaneously and in very small print with a red exclamation mark triangle says: "Not Logged In: You are not logged in. Please login and try again." This is troubling because I am logged in to fitbit on all three platforms, logged in to Facebook on all platforms, logged out of all platforms for both apps and back in to just the Windows 10 apps for both, and all results are the same.
I did remove Fitbit from the Facebook apps list and tried all steps again and still nada. This is like buying a new car with power windows, buttons are there, windows are there but you can't use them yet because the manufactuer hasn't figured out how to make them work yet...even though the tech has been there for....like....ever.
So if the good people at FitBit wouldn't mind taking some time off from developing new equipment, and fix the software interface for your existing products, that would be great,
Laptop:
HP ENVY TouchSmart 17-j140us Notebook PC (ENERGY STAR)
Model #: F9M13UA
Windows 10 Home, Version 1511
Phone:
LG G5
Android Version 6.0.1
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