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Fast battery loss

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‎12-10-2016 01:06

‎12-10-2016 01:06

Hi, I have had my Fitbit blaze for about 6 months and it's has suddenly gone from holding its charge for 4-5 days to holding it for 1 day (and barely that). The only notifications I have set up are texts (which is not very often) and only two autos for activity. Just looking for any feedback or suggestions as I was loving it but now it's become a pain. Also I find it has started freezing sometimes with the steps and when I'm exercising it will lose a few minutes then start counting again (without adding those I  did while it was frozen). Any help would be great!!

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2 REPLIES 2

‎12-10-2016 12:28

‎12-10-2016 12:28

Hi Natalie

 

About your little buddy becoming frozen, 

 

Feel free restarting the tracker if not already done.

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

 

About the battery draining so quickly.

 

Feel free to check out the Fitbit Help Article:

 

URL: Click to go to the Fitbit Help Article 'My tracker's battery isn't charging'

 

How to clean the tracker? YouTube Video (By Craig) (For flex but similiar for other trackers)

 

http://www.youtube.com/watch?v=ezvXy9mKoGQ

 

Optionally check out the article:

 

Can I improve my tracker's battery life?

 

Hope it helps 

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‎01-04-2017 00:19

In response to SunsetRunner

‎01-04-2017 00:19

Thanks it fixed itself two days later so no idea what it was doing haha but since then it's not counting all my steps (only about 2/3 of them!) guess fix one thing at a time haha

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