09-27-2016 19:04
09-27-2016 19:04
So I received the firmware update notification in my Fitbit app today. I'm trying to install it, but I get the "!" error message just as it's trying to start the update. I've tried it at least 20 times in the past 30 minutes. I have restarted the Blaze several times, restarted my phone twice (I run Android 6), turned bluetooth on and off, unpaired and re-paired the Blaze to my Fitbit app, and still the update fails.
I'm at a complete loss here. Any thoughts on why this is happening? I haven't had any other issues with the tracker until now.
Thanks!
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09-28-2016 03:13
09-28-2016 03:13
09-27-2016 21:00
09-27-2016 21:00
Facing the exact same issues. I've even removed and re-added the device from my app but it still doesn't work.
09-27-2016 21:33
09-27-2016 21:33
Seems to be pretty "normal" for the past two firmware updates... the last one took over 8 hours for me to finally get it installed properly, with a lot of failed attempts.
I'm also still in the middle of updating to the latest firmware right now. Good news is that the progress bar seems to move a bit further along after each failed attempt, so it might actually work soon.
Good luck to you both!
09-27-2016 21:35
09-27-2016 21:35
09-27-2016 21:38
09-27-2016 21:38
It took me 30 minutes to get this. I haven't had any issues wth my Blaze getting firmware updates since I bought it. That's from when I told my phone to download it, to finished installation on the Blaze.
I also kept my phone right next to the Blaze, I'm not sure if this matters, but better to be safe than sorry.
09-27-2016 22:14
09-27-2016 22:14
09-27-2016 22:16
09-27-2016 22:16
Give it a bit of time.
09-28-2016 02:07
09-28-2016 02:07
I used a stopwatch app to keep track of the update time it took me 5 minutes 20 seconds. I was browsing these forums and listening to streaming music. All over the cellular data network.
09-28-2016 02:44
09-28-2016 02:44
09-28-2016 03:10
09-28-2016 03:10
@SkyChief07 have you contact.fitbit.com yet?
09-28-2016 03:11
09-28-2016 03:11
09-28-2016 03:13
09-28-2016 03:13
10-15-2016 21:51
10-15-2016 21:51
Thanks. Deleting the bluetooth profiles and restarting the update worked for me as well.
10-26-2016 16:26
10-26-2016 16:26
wait, what did you do to finally update your tracker? i'm having the exact same problem
10-27-2016 11:13
10-27-2016 11:13
Allow me to help you @chula524! If you're having issues with updating your Blaze's firmware. Please log out of the app, reboot your phone. Restart your Fitbit Blaze and try updating it again.
Hope this helps. Let me know how it goes.
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05-26-2017 22:53
05-26-2017 22:53
still in 2017 same error with no work around working. contact customer service. Ir's a holiday weekend so let's see how long this takes..
05-27-2017 14:00
05-27-2017 14:00
It's great to have you here @doesntwork202! Have you tried the troubleshooting posted above Why can't I update my tracker?.
Customer service is still working Monday to Sunday from 4am-9pmPT for calls and chats and email support is available during the whole day. If you sent them an email, the estimated reply is 2 days.
Note: You should receive a notice that your email was received.
Hope this helps.
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07-01-2017 07:35
07-01-2017 07:35
I just wanted to post my experience with this since I came to the forum looking for solutions but none of them worked for me ...
I turned off my All Day Sync option and the update started a bit more quickly (that is the bar started to actually move and the fitbit flex was pulsing white dots to blue dots). the update got further this time but it still did eventually crash out.
02-18-2018 18:55
02-18-2018 18:55
02-18-2018 22:25
02-18-2018 22:25
@Username223 what type of problem are you having?