Fit Bit blaze syncing problem

[kkolwe]

Hello, I broke my old cell phone screen the LED went out so I got a new mobile device and downloaded the FitBit app and logged into my account and it could not find or sync my watch (I think due to it being still technically synced with my old broken phone). So I deleted the blaze from my account thinking I could just resync it by starting over and now when I try to "set up a device" and it is searching for my Blaze, it cannot find it to sync. I have tried restarting my phone, restarting my watch, turning on and off my bluetooth, and plugging my watch into the charger to see if it could find the tracker. No luck sadly. Please help me if you can and let me know what I need to do to get my new phone to find my Blaze (which isn't in set up mode since i've had it for about a month now). Thanks so much

[SteveH]

Have you checked that your new phone is supported by fitbit? The list of supported devices can be found at www.fitbit.com/devices

[kkolwe]

I got the same exact cell phone as my last. Just had to get an new one because my last one the screen broke.

Sent from my iPhone

[jmattwood]

Have you made sure your old phone is actually off?

Also, any other devices you have paired it with should be off (iPad? PC? etc)

[Rich_Laue]

Deleting the Blaze from the account will only add to the agrevation. If it was still connected to the account, the would know what tracker to pair and sync. 

My thoughts would be to restart the phone and the Blaze then try and add it to the account. 

@kkolwe has a good point, if your tracker is currently still bonded to any device, this is different than being connected to an account on fitbit, your phone will have problems trying to see the Blaze.