FitBit Blaze screen flashes and cannot access functionality

[davidchapman]

Hi,

About a week ago my fitbit blaze screen started flashing when I went to look at my watch I normally would. It flashing between the normal home screen and a screen that looks like television static (multi coloured dots all over the screen and nothing else). As a result you cannot get the screen to change to see any other views or settings.

I tried turning it off and on again but the buttons are not responding on the watch unit.

The step counter still works and it still syncs with my iPhone. But you cannot use any of the functions on the watch itself.

Can you please help me with this problem?

Thanks in advance

David

[FerdinandFitbit]

Hey there @davidchapman! Welcome to the Fitbit Community Forums! 🙂

I'm sorry that your Blaze is acting this way 😕 Since the display is not working correctly and you've already tried to restart it to no avail, I'm don't think there's much else that can be done, so I've gone ahead and forwarded your case to the Support Team for them to provide further assistance.

Be sure to keep an eye on your inbox for more instructions and anything else you may need, let me know. I'll be happy to help!