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FitBit not logging steps correctly

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‎07-31-2019 08:14

‎07-31-2019 08:14

My FitBit Blaze is only logging partial steps or not at all.  Plus it hasn't logged my sleep for 4 days.  I've tried syncing it and it's just not updating.  

Ideas?

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‎07-31-2019 11:32

‎07-31-2019 11:32

Hi there,

Just wondering if you have done a reset of your Blaze? Press in the left side and bottom right button at the same time and hold...you will get a notification message appear I believe but keep pressing them until you see the teal fitbit logo appear on the screen then release the buttons. It will then do a reset over the next few seconds. Hope it helps 

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