Fitbit Blaze Alarm not working

[Neicyneice]

Ever since I did a fitbit update as of 10 days ago, I cannot get the alarm to work. Everything else is working accurately but the moment I hit the alarm selection to set an alarm it says the fitbit has encountered a problem and the app closes. I have left it alone, returned, Uninstalled it, returned, and nothing. Has anyone else encountered this problem?

[CarolineBP]

There have been two times that my alarm has been set properly through the app and it just doesn't go off in the morning.  Not sure what is causing this, as my Blaze alarm setting indicates that the alarm is set.  Any suggestions?  Thanks.  🙂

[AlejandraFitbit]

Welcome to the Community @Neicyneice and @CarolineBP it's great to see you around!  If you are having problems with your alarms, I recommend Restarting your Blaze and test the tracker. After the restart process, the alarms should work properly.

Let me know the outcome. 

[Golfmama22]

I have the same issue but it is very intermittent, seems that when i test during the day it is fine, but most alarms I set at night or in the middle of the night do not go off. For me they show as still on but after the alarm should have gone off they change to say they will "tomorrow". I have reset my device and will continue testing, this is a very frustrating issue because it is so intermittent and it seems I can only test it once a day effectively

[AlejandraFitbit]

Welcome to the Forums @Golfmama22. Have you tried the steps I provided? If you haven't, please try them and if you have and the result wasn't the one you expected, feel free to contact our Support Team, for a faster response you can contact them via phone or chat.

Let me know the outcome. 

[CarolineBP]

@AlejandraFitbit, I reset my Blaze, set the alarm and synced it to my phone app.  The Blaze said it was set and ready to go but this morning it DID NOT go off, and I overslept by more than an hour!!  😠    I can't tell you how stressful it was trying to play catch-up all day.  Never again will I rely on this watch for an alarm!! 

[Rich_Laue]

@Golfmama22 are you sure that out os not going off,  or it it a case of you not feeling it?

[Golfmama22]

100% sure it did not go off, in most cases I am awake... And previous to this I had a Microsoft band that I set to the lowest vibration (much less than the Fitbit is by default) and it always woke me up with no issues.

[Golfmama22]

I have had an alarm set to go off at 7, I set the alarm Monday, it went off, then I checked later in the day and it was still set of be "on for tomorrow" even though it was not set to repeat, it has not gone off now since even though it does appear to be set. Feels like a bug to me, and severely disappointing since I use this silent alarm to not wake up my husband when I get up. I don't really want to end up with a remanufactured replacement that could have this same bug?