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SmartPhone and Exercise More Issues

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‎05-13-2016 18:41

‎05-13-2016 18:41

Okay so it took me 4 attempts today to get my Blaze to connect to my Galaxy S6 for my walk to track.  Then when it finaly connected and I completed the walk reporting 1 mile (or so).  All I have is a straight line and not a path like I took.  This is not the first time my Blaze has not willingly connected with my phone or properly recorded the exercise with my GPS.

 

I am wonder if others are encountering this issue.  Is it a problem if someone is on the phone with you or another app is running?  I am growing fustrated that while it is recording the other items it is not giving me the map of what I walked or bycicled.

 

Thanks in advance.

Andhanni - North Georgia Area - Fitbit Blaze - "No. Try not. Do... or do not. There is no try." - Yoda
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‎05-31-2016 11:25

‎05-31-2016 11:25

Hello @Andhanni it's great to have you here! I  would like you to restart your Fitbit Blaze and your phone to make sure it connects properly the next time. Also, you may want to check the following:

-Location services are required for Connected GPS to function properly. Please ensure that location services are enables, and set to "Always" if applicable.
- Permissions are requested upon setup of the tracker. Users who intend to use the Connected GPS feature should accept the permission requests. If you switch phones during the life of your Blaze, you'll be prompted to run through all of these permission requests again before being able to successfully use Connected GPS.

 

Let me know how it goes.

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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