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Fitbit Blaze Crash: Clock Error

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‎05-05-2017 22:42

‎05-05-2017 22:42

I received my Fitbit Blaze tonight. I setup my Blaze on my Samsung S7. I did it all correct. I went and changed the clock and it made my screen crash. Somehow in the process of trying to fix it, I managed to delete my Blaze out of my Fitbit app. Now my Blaze is stuck on the Clock Error and I have nowhere I can sync it to change it. I even tried to sync it on my computer and it can't find my Blaze. It says it is not on, but it is. What do I do now?

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3 REPLIES 3

‎05-05-2017 22:46

‎05-05-2017 22:46

I just received my Fitbit Blaze tonight. I set it up correctly and wore it about 1 hour. Then I tried to change my clock setting. Now the screen says "Clock Error Go to Fitbit mobile app and try another clock." I did that, but nothing changed. Then my Fitbit stopped being able to sync. I attempted to fix it and accidentally erased my Blaze off my Fitbit mobile app. I tried to add a new device, but because my Blaze is frozen on the Clock Error screen, it won't let me. What do I do to fix this problem?

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0 Votes

‎05-05-2017 23:06

In response to lizepete

‎05-05-2017 23:06

I figured it out.

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0 Votes

‎05-06-2017 04:57

In response to lizepete

‎05-06-2017 04:57

What did you have to do in the end?

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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