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Fitbit Blaze- Dead or just broken but can be fixed!?

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‎10-16-2017 08:27

‎10-16-2017 08:27

10/16/2017. At some point in the middle of the night on Sunday night my Fitbit  Blaze decided to go blank. Meaning, the screen went black and wouldn't light up and then the green sensors stopped working as well. I've only had my Fitbit Blaze for a few months and this is the only problem I've had with it. Is my Fitbit done for?! or can it be fixed!? :(. Please help. 

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‎10-16-2017 11:17

‎10-16-2017 11:17

Have you tried to do a restart at all and see if it will take?

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If you cant then Contact Support. It should still be in warranty

http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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3 REPLIES 3

‎10-16-2017 11:17

‎10-16-2017 11:17

Have you tried to do a restart at all and see if it will take?

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If you cant then Contact Support. It should still be in warranty

http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎10-16-2017 11:38

In response to WendyB

‎10-16-2017 11:38

I will try a restart once I am home this afternoon around 3:30. Thank you 🙂 

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‎10-24-2017 05:40

‎10-24-2017 05:40

Waiting for Tech support to reply. I live in HK. Different time zone.

My FitBit Charge is completely dead. It won't light up, it won't recharge, no record of my exercise, won't sync. Just plain dead. The screen is black! Not working anymore. I don't know what to do. I had it for nearly 3 years now.

I need help.

Mark

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