help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze - Green screen and unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-23-2017 10:26

‎07-23-2017 10:26

Good Afternoon,

My fitbit blaze has suddenly appeared with a green stripy screen that is continually flickering on and off. The device is completely unresponsive and I am therefore unable to reset. When I plug the Fitbit into the charging dock it does not respond and continues to flicker with the green stripy screen.

The device has not been bumped, or gotten wet in any way. 

When going onto the Fitbit app, the app is no longer able to locate the fitbit.

If anyone has any ideas it would be much appreciated.

Tom

IMG_8729.JPG

 

 

Best Answer
0 Votes
4 REPLIES 4

‎07-23-2017 10:41

‎07-23-2017 10:41

Please Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎07-24-2017 05:02

‎07-24-2017 05:02

It's great to see you around @TGoodwin, thanks for the attached image and @WendyB for stopping by.

 

I would like to know if you get in touch with our support team, have you already received a solution for this inconvenience?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎05-08-2018 19:32

In response to AlejandraFitbit

‎05-08-2018 19:32

Is there a real fix for this?  This same problem has been happening more often. It is usually followed by a clock face error too.  Rebooting the device each time is not an optimal fix. 

Best Answer
0 Votes

‎05-09-2018 05:29

In response to Steveog

‎05-09-2018 05:29

I took my Fitbit back to the retailer who replaced it straight away

Sent from my iPhone
Best Answer
0 Votes