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Fitbit Blaze Issues

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‎01-22-2017 02:32

‎01-22-2017 02:32

Hi Guys, 

I was after some help!

I was at a wedding yesterday - we were busy dancing and having fun, until all of a sudden my fitbit Blaze started constantly vibrating, it wouldnt stop, it just froze and kept vibrating, it got so hot it could hardly be touched. Anyway, the battery ended up dying and now it wont turn on and it wont charge. Looking at the back of the blaze it looks like theres a little condensatation, i dont get why though since i have not had it anywhere near water. Ive had problems since day 1, but there were minor and i didnt think to much of them - the fitbit blaze is only 12 weeks old today! Any suggestions as what to do now? 
Thanks!

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‎01-22-2017 06:17

‎01-22-2017 06:17

Please Contact Support. It should not get hot like that.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎01-23-2017 05:05

‎01-23-2017 05:05

A warm welcome to the Forums @Rach1988 and @WendyB thanks for stopping by. 

 

It's weird to hear that this happened to your Blaze, as recommended here by our friend, feel free to get in touch with our support team, for a faster response you can contact them via phone or chat.

 

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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