Fitbit Blaze Screen is dead

[gcrombie]

Battery has a full charge, started going really dim, turned up to Full Brightness now the screen will not show anything.  Blank.  If you press very hard on the front and back the screen will come on for a second but go black.  Tried a reset but nothing is working.  Phone shows it still tracking steps, and with a full charge, and it buzzes when I get a text notification but no screen. 

[WendyB]

I would contact support

Email Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Phone
877-623-4997

[ultg]

Did you find a resolution? This just happened to me.

[AngelaMa]

Hello @gcrombie and @ultg it's great to have you here! 🙂 @gcrombie did you reach out to support as suggested by @WendyB? @ultg did you try to restart the Blaze? If you haven't please restart your Blaze by: 

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Now your Blaze should work properly. If it is not working properly please reach out to customer support so they can assist you. 

Let me know how it goes! 🙂 

[gcrombie]

Reset did not work, screen was completely dead.  Returned to Best Buy, and traded down for a Charge.

[AngelaMa]

Hello @gcrombie thanks for your reply, I'm glad to hear you where able to exchange the Blaze for a Charge. Don't hesitate to post any inquiry on the Charge board!

See you around! 😉