Fitbit Blaze Setup Failure After Multiple Attempts to Sync

[smithandsmith]

I did what the instructions told me to do with the attempt to set up the FitBit Blaze device.

When I realized I did not have my wireless dongle with me, I had to get it from the Fitbit site. After getting the dongle, I inserted the dongle into one of the USB ports on my computer.

Then with the Blaze fully charged, I put that into the USB key. Then I downloaded the FitBit application on the computer (Fitbit setup), and tried to set up the new device (Fitbit Blaze), following what the prompts on the screen say.

Several tries revealed that I had conflict with another Fitbit (the Charge HR) that was near the computer so it could not sync. I had to move that Charge HR away from the computer and I synced again. Sadly, another failure to setup.

Then I realized I had a mobile phone near the computer, so I had to get that away from that computer and I synced once again. Still---the computer said "unable to setup."

Then this was the last try. I used my cell phone and downloaded the Fitbit Setup App. Then I tried to setup the Blaze with the mobile app. Result - still another failure, and I gave up. Even with the wireless dongle the Fitbit Blaze was not setting up at all.

So when all of that was over, I think what happened is that Fitbit Blaze I got was possibly defective because it will not set up or sync no matter what you do to set it up - use the USB dongle, or set up using the Mobile Fitbit app - or anything else. It just simply would not sync at all.

So my Blaze is at this point rendered useless. What do I do now--return it for a refund?

[AlejandraFitbit]

Welcome to the Forums @smithandsmith. Thanks for troubleshooting this inconvenience by yourself. I would like to know if you keep having problems setting up your Blaze? If you do, please restart your Blaze and then follow these steps from your computer:

1. Click the Fitbit Connect icon located near the date and time on your computer.
2. Click Open Main Menu.
3. Click Set Up A New Fitbit Device.
4. Click Existing User and log in to your account.
5. Choose your tracker and follow the onscreen instructions to continue.

I hope this helps, let me know the outcome.