help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze Setup Issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-09-2016 01:03

‎03-09-2016 01:03

Hi,

 

I just bought a new Fitbit Blaze and having issues with setting it up. After I charged my device completely, I started seeing multiple blue circular icons on the screen in various stages of updating. I assumed it was a firmware update so let it go on for a while. Even after multiple hours, since there was no progress, I thought something was wrong and disconnected the device from the App.

 

Since then, I have not been able to conncet the device back into the App and the circular icons won't go away as well. The screen just shows those icons and doesnt do anything.

 

Has anyone faced a similar issue and can help?

 

Kartikeya

Best Answer
0 Votes
2 REPLIES 2

‎03-09-2016 01:31

‎03-09-2016 01:31

Yes, if nothing happens within 10 minutes, i cancel the updare and restart.
Best Answer
0 Votes

‎03-09-2016 01:47

In response to Rich_Laue

‎03-09-2016 01:47

Hi - How do you cancel the update ?

Thanks,
Kartikeya
Best Answer
0 Votes