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Fitbit Blaze Syncing Incorrectly

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‎05-16-2016 14:09

‎05-16-2016 14:09

Yesterday I ran a half marathon, yet it says I only had 1,000 steps. I even tracked it with the Fitbit exercise app and it's not showing the correct steps. I already have more steps today than it shows for yesterday when I say down most of the day. Also, it never shows the correct amount of steps for the weekly total. It's always added incorrectly. Is there any way to fix this? I've only had the blaze for a week.
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‎05-16-2016 14:11

‎05-16-2016 14:11

Update: when I open the hourly tracker it says 32,000 steps, but it is not correctly reflected anywhere else.
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‎05-19-2016 08:02

In response to vsb

‎05-19-2016 08:02

Welcome to the Community @vsb. I would like to know if you keep problems with your information? Have you check recently if your steps still incorrect? If you haven't, please check your information and it it stills wrong, I recommend logging out and logging back in to your account.

 

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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