Fitbit Blaze Won't Sync

[MrsSanAntonio]

For the past two days, my Blaze has been showing the wrong time, and refuses to sync with my Galaxy S7. I have tried restarting the device, deleting the device from my Bluetooth and Fitbit App. I have also tried adding the Blaze as a new device on the app but the app is unable to connect to my device. The last shown sync for the Blaze was Tuesday, at around 3:30 A.M. It has not synced since. 

[s2y8s01]

Same here. Last sync was Tuesday at 4:08 pm. Tried countless times since

[1971innewyork]

Mine has been doing that for a couple of days too. Only syncs in morning. 

[Rich_Laue]

Hello @MrsSanAntonio and @s2y8s01,  first thing I want to remind you is that removing the tracker from the app, only will remove the tracker from your Fitbit account. Doing this will not fix a non-syncing oroblem, but usually will at best add problems making things worse.

A list of things to try when a tracker won't sync may be found in fitbits help sight at http://help.fitbit.com/?q=sync

Step 1 - Make sure the app is up to date, if it needed updating then a phone restart should be done.

The list in help tells of several things to try on the phone. However doing a phone restart will accomplish all the individual steps  at once.

Step 2 - Therefore the first thing I recommend is a phone restart, unless a restart was just done.

Still not working?

Step 3 - Let's restart the Blaze by holding in both the left and lower right buttons for 12 seconds, http://help.fitbit.com/?q=restart  you should see the screen turn bright  and then it will reboot. 

Is it working?

Step 4 -No, then lets remove the Blaze from the phones Bluetooth list of connected devices. Now force a sync. With ios there might be a permission that needs to be given. I'm not sure, and someday i will need to find an ios device to confirm this.

Still have promblems? Personally ive never seen where i have had to go further for a sync problem.

Step 4 - Lets completely shutdown, and startup  the phone. This is always the first step that I do if my notices or connected GPS are not working and fixes a notification problem everytime for me.

Still not working?

Step 5 - Lets go to the Blaze settings and do a shutdown of the tracker. This also works also for the Surge, ith the other devices, the user will need to perform 3 restarts of the tracker since there is no shutdown command. Why 3, simply because users report that this is the magic number that seems to work.

Step 6 - With ios if you did not do step 4 before then it is time to do it now.

Please keep us updated.

[s2y8s01]

I've found that if I delete my Blaze, forget it from my Bluetooth and add it back everyday, it stays synced.

[Rich_Laue]

Hello @s2y8s01 removing the blaze from the app, does nothing more than tell fitbit "I'm not going to use this tracker". Possibly losing any unsync data. Please stop doing this..

The removing the Blaze from the Bluetooth settings is what is fixing the problen. If it did not you would not be able to set it up again.

[Ttrites]

Hi, I am trying to get my blaze to sync as well...when I tried your step 4 suggestion, and trying to pair my blaze back up with my Bluetooth, I am being told that my blaze is rejecting it.....its been a long time since I did the initial set up so maybe I'm doing it wrong?

[s2y8s01]

Ok, but I still have to delete it from the app to get it to sync again. Just forgetting it from my Bluetooth doesn't work because it doesn't prompt another 4 digit code to enter into my phone for pairing. And yes, I do lose un-synced data.

[AlejandraFitbit]

Hello all, I hope you are doing great! 

I would like to know if you keep having inconveniences syncing your trackers? If you do, I recommend following the instructions provided in the Having trouble syncing? post. After these steps your trackers should sync without an issue.

Let me know how it goes.

[laurie5658]

My Blaze has been on the fritz with wrong time and no syncing. Took care of the problem just now with rebooting my Blaze. I'm on the road again!

[Rich_Laue]

@Ttrites, a user can not pair the tracker to the phone this way, a user must use tye app to connect the tracker to their Fitbit account. This is what tye setup process does. Once setup the app will then pair the the tracker to the phone.

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@s2y8s01 wrote:

Ok, but I still have to delete it from the app to get it to sync again. Just forgetting it from my Bluetooth doesn't work because it doesn't prompt another 4 digit code to enter into my phone for pairing. And yes, I do lose un-synced data.

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@s2y8s01 no do not remove tye tracker from your app, this would be the worst thing that you could do. See my message to @Ttrites in this same post.

You wont be able to sync untill it gets setup again, and you wont be able to set it up untill the sync problem is fixed. Save your headach by leaving it attached to your account.

[dlong52]

I have tried everything still wont work. Turned the phone off and on, turned Bluetooth off and on hit restart on fit bit now what???????????????????????????/ Help Help

[dlong52]

none of that helped!!!!!!!!!!!!!!!!!!!!!! Now what

[Rich_Laue]

Hello @dlong52 my first thought would be to remove the Blaze from your phones Bluetooth setting. Now try a sync.

My next yhought would be to read my post above https://community.fitbit.com/t5/Blaze/Fitbit-Blaze-Won-t-Sync/m-p/1973951/highlight/true#M57074

I also moved your posts out of the computer sync problem since you mentioned a phone, which does not need a dongle.