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Fitbit Blaze battery draining fast

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‎01-15-2019 12:21 - last edited on ‎01-16-2019 12:32 by Moderator Alum

‎01-15-2019 12:21 - last edited on ‎01-16-2019 12:32 by Moderator Alum

My 1.5 year old blaze will only hold a charge for about 8 hrs. I contacted customer support and they told me that I was receiving too many notifications and that was draining my battery. The insane part of this is, they told me I had rec'd 390 notifications today, I looked at my tracker and I saw 1.  I don't receive 390 text messages/phone calls in a week, let alone a day. They couldn't tell me the source of their data, only that their system shows no errors on their part. 

Anyone else getting this excuse for an early product failure?

 

Moderator edit: Updated title for clarity

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‎01-16-2019 12:31 - last edited on ‎02-08-2025 04:06 by Fitbit Moderator

‎01-16-2019 12:31 - last edited on ‎02-08-2025 04:06 by Fitbit Moderator

Hi there @KP971, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that you're having problems with the battery on your Fitbit Blaze draining faster than it should. Thanks a lot for getting in touch with our Support Team. 

I've escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

Ferdin | Community Moderator, Fitbit

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