help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze display glitch

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-18-2019 13:32 - last edited on ‎02-19-2019 06:20 by Moderator Alum

‎02-18-2019 13:32 - last edited on ‎02-19-2019 06:20 by Moderator Alum

All,

 

My blaze 'glitches on the first Fitbit logo screen.  Not all the pixels arrear to make the logo and there are blue dots elsewhere not on the logo.

 

Same glitches of not a complete picture and dots elsewhere for the battery symbol when it need charged.

 

Turning off then on did not work.  Screen is not responsive at all.  Cant bet past the logo screen.

 

Please help!

 

Thanks,

H

 

Moderator edit: Updated title for clarity

Best Answer
0 Votes
2 REPLIES 2

‎02-19-2019 06:19

‎02-19-2019 06:19

Hi there @HarryNT, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that the display on your Fitbit Blaze is acting like this. Thanks a lot for all that you've tried to get it to work. I'd like to help you out.

 

One last thing that I can recommend is setting up your tracker as a new device and see if this makes any difference on the display. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

 

Hope this helps and if you're still having the same problem, I'd like to move forward checking your options. If you need more help, let me know!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎02-20-2019 01:29

In response to FerdinandFitbit

‎02-20-2019 01:29

Thanks for your post.

However the screen pretty much does not work. I get the glitches logo screen when it is reset and that is about it. It is obvious that it is on as it vibrates.
I tried what you suggested and when it came to the ‘Enter the code screen’ I got another glitch screen with just one white line. At all other times the screen is black.
This device is only 18months old and is used by my son. I would not have expected the screws/device to die so soon.

I really hope there is a solution.

Regards.

Sent from my iPhone
Best Answer
0 Votes