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Fitbit Blaze is not responding

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‎02-18-2019 23:20 - last edited on ‎02-19-2019 06:27 by Moderator Alum

‎02-18-2019 23:20 - last edited on ‎02-19-2019 06:27 by Moderator Alum

My 2 year old blaze just refuses to turn on, charging doesn't help either. It got slightly wet in the rain, not for the first time. Any suggestions?

 

Moderator edit: Updated title for clarity

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3 REPLIES 3

‎02-19-2019 06:27

‎02-19-2019 06:27

Hi there @deep04, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that you're having problems getting your Blaze to respond. Thanks a lot for trying to charge it. I'd like to help you out.

 

Now, when you put your tracker in the charger, are you able to see anything coming up on the display? Have you tried different USB ports or other wall adapters? If your Blaze still doesn't respond, feel free to let me know and I'll be happy to move forward with the process.

 

I'll be looking forward for your reply!

Ferdin | Community Moderator, Fitbit

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‎02-19-2019 07:21

In response to FerdinandFitbit

‎02-19-2019 07:21

Thanks Ferdin. No, nothing happens when I plug in the charger. And yes I did make sure that the wall socket is live.

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‎02-19-2019 07:36

In response to deep04

‎02-19-2019 07:36

Thank you so much for getting back and for following my suggestions @deep04!

 

I've escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

Ferdin | Community Moderator, Fitbit

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