Fitbit Blaze is not syncing

[Mrsp22]

Hi.. I received a Fitbit blaze when I joined a fitness program at fernwood, I just paid extra for the blaze, since having it I have trouble syncing it, it loses time, I'm so over sitting on hold waiting for someone to restart over and over again.. it needs to be replaced!!

Moderator edit: Subject for clarity

[Rich_Laue]

Hello @Mrsp22 your tracker should not give that much problems, but without knowing anything about the phone im only able to give general commands

Since you have done a restart (software) of the Blaze, o suggest a shutdown  (hardware reset) of the Blaze through its sertings menu.

Then remove the Blaze from the phones Bluetooth settings screen, then shutdown and startup the phone. This does a hardware restart.

Also if anything else has been connected to the Blaze, then turn that off or move 30 feet away from it.

[Mrsp22]

I have done both of these twice with no luck

Sent from my iPhone

[AlejandraFitbit]

It's great to welcome you @Mrsp22, thanks for troubleshooting this inconvenience by yourself and @Rich_Laue for stopping by.

If your tracker is not syncing, I recommend following the instructions provided in the Having trouble syncing? post. After these steps your tracker should work properly. Also, verify that your iOS Fitbit app is updated by follow the instructions provided by @MarreFitbit in the How do I update the Fitbit app for iOS? post.

Let me know the outcome.