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Fitbit Blaze is unresponsive

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‎02-25-2019 23:05 - last edited on ‎02-28-2019 07:24 by Moderator Alum

‎02-25-2019 23:05 - last edited on ‎02-28-2019 07:24 by Moderator Alum

I have read all the posts with similar topics. 

My watch has turned unresponsive and the restart procedure is not working. 

When I press any of the buttons, a dim back light appears on the screen. Goes black after a second or two. 

When I press the left button and the bottom right one simultaniously, (12sec +) the same happens. 

The app tells me that last sync was 22/2/2019 23:30 and that the version is 8.402.1. 

The app doesn't connect anymore.  What to do?

 

Moderator edit: Updated title for clarity

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‎02-28-2019 07:23 - last edited on ‎02-03-2025 08:20 by Fitbit Moderator

‎02-28-2019 07:23 - last edited on ‎02-03-2025 08:20 by Fitbit Moderator

Hi there @PerKriM , welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that your Fitbit Blaze is not responding. Thanks for all you've tried to get it to work. I'd like to help you out with this.

One last thing that I can think of right now would be setting up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

If this doesn't work, feel free to let me know and I'll be happy to help you out further!

Ferdin | Community Moderator, Fitbit

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