02-21-2017 13:56 - edited 02-21-2017 13:57
02-21-2017 13:56 - edited 02-21-2017 13:57
02-21-2017 16:54
02-21-2017 16:54
It's great to have you here @Robb13425! This is super weird. Since, the display isn't working at all. You may want to restart it. Also, can you please make sure that it's syncing properly?
Hope this helps. Let me know how it goes.
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02-21-2017 16:55
02-21-2017 16:55
Hi @Robb13425
here is 3 things you can do 1. You can try to restart it and see if that works 2. You car out it on the charger and after a little while take it off and see if it works then 3. Just get really ticked and send it back 😉 just kidding
hope this helps a little bit
02-21-2017 20:46
02-21-2017 20:46
it will not reset and it will not sync. my app on my iphone does not recognize it. i put it on the charger and the display has lines on it, but it's not screen damage because the lines change
02-23-2017 14:09
02-23-2017 14:09
Thank you for the advice @ct-7567! @Robb13425 I appreciate the pictures that you've provided. Keep an eye on your inbox for next steps.
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03-18-2017 12:04
03-18-2017 12:04
Hi,
Same problem here. blaze has fitbit logo repeatedly flashing on/off and cannot do anything with it. whether on strap or tethered to laptop via usb. can leave it to discharge the try to start from fresh does the same.
Please help.
thanks,
DaveyR
03-21-2017 17:50
03-21-2017 17:50
Welcome to the Community @DaveyR! Thanks for the details that you've mentioned. I've sent you a PM for further details.
Hope this helps.
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03-21-2017 18:13
03-21-2017 18:13
I am having the same issue with my Blaze. I have completed all the recommendations without any success. Please help!
03-22-2017 11:06 - edited 03-22-2017 11:07
03-22-2017 11:06 - edited 03-22-2017 11:07
02-07-2018 00:07
02-07-2018 00:07
That has happened to me as well, I haven’t been able to do anything with it for the past 2 weeks. I have tried everything but nothing happens, not all of the images above are the same as mine but I still get some as well as other glitches occurring! What can I do to get my Fitbit to work again?
02-09-2018 16:09
02-09-2018 16:09
It's great to have you here @Flechon! Thanks for the troubleshoot you've done. I would like you to confirm you've performed a restart and if you can provide with more details about the issue you're having.
- Is the display properly working?
- Are you getting any type of error?
- Are you able to provide me with a screenshot of what you're getting?
Keep me posted.
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02-10-2018 05:24
02-10-2018 05:24
02-10-2018 09:16
02-10-2018 09:16
Thanks for getting back @Flechon. I've shared your post with our Support team and they mentioned that you already have an open case with them, please continue troubleshooting this via email.
Catch you later!
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