Fitbit Blaze not charging or turning on

[BriCRandall]

My Fitbit stopped working last night. It won't charge, it won't turn on so I can restart it. My app says the battery is dead so why is the green light still on in the back? The connections are fine. There's no reason it shouldn't be charging. Any fixes that I should know about out there?

Moderator edit: Updated title for clarity

[WendyB]

Welcome to the forums!

Have you tried a different USB port?

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

[FerdinandFitbit]

Hi there @BriCRandall, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that you're having problems getting your Blaze to charge. Thanks a lot for all the details you provided.

I'd say that if the lights on the back of your tracker are working, it could only be stuck not turning on or charging. You can try to give it a little restart and then, put it to charge and see if that makes any difference. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

Let us know how it goes after the restart. We'll be happy to help!

[BriCRandall]

Hello, I had done some research and found this method worked. I appreciate your response. I'm back up and running again.

Thank you! 

[Howsitgoing]

My blaze is encountering the exact same problem. The restart hasnt worked. The screen display only faintly lights up momentarily. Please help

[FerdinandFitbit]

Hi there @BriCRandall, I'm happy to hear that you're now back on track! Thanks for letting me know! 😄

@Howsitgoing welcome to the Community Forums! 🙂

I'm sorry you'r also having problems with this and thanks for trying to restart your tracker! Now, when you put it to charge, are you able to see anything on the display or it will not light up at all? If it's not responding at all, let me know. I'll take a deeper look.

[Howsitgoing]

When I put it on charging, it lights up but it doesn't get past that. No
display or anything. The green sensor lights at the back were flashing in
the beginning but now even they don't flash. Also the device heats up a lot
while in thw charging station. The fitbit app shows battery empty.
Thanks.

[JimfromScotland]

My Blaze is exactly the same. No indication of power in. 2 button reset only displays 1 red bar. No reset. Fine 2 days ago. Another blaze charged fully in the cradle. Thoughts???