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Fitbit Blaze not displaying any information

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‎07-18-2018 16:03 - last edited on ‎07-19-2018 06:55 by Moderator Alum

‎07-18-2018 16:03 - last edited on ‎07-19-2018 06:55 by Moderator Alum

My Fitbit Blaze screen lights up and connects to my phone but does not display any information. I have done a hard reset with no success, updated the app with no success.

 

 

Moderator edit: subject for clarity

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‎07-19-2018 06:56 - last edited on ‎10-23-2025 10:23 by Fitbit Moderator

‎07-19-2018 06:56 - last edited on ‎10-23-2025 10:23 by Fitbit Moderator

Great to see new faces @JDeezy, welcome!

Thanks for troubleshooting this by yourself. Can you please confirm these are the steps you did in order to restart your Blaze:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Also, can you be more specific about the issue you are having or provide me with a photo of your tracker's display?

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

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