12-11-2017
19:51
- last edited on
12-13-2017
06:57
by
AlejandraFitbit
12-11-2017
19:51
- last edited on
12-13-2017
06:57
by
AlejandraFitbit
My Fitbit Blaze is less then 12 months old and is not holding charge. I have charged yesterday evening to full and today is almost in red. I only sync at most twice a day and don't have notifications switched on. How long is the battery life (in terms of age) supposed to last. Also no damage, water, sweat etc.
Moderator edit: Subject for clarity
12-11-2017 20:28
12-11-2017 20:28
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If that does not help contact support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
12-13-2017 06:59
12-13-2017 06:59
Hey there @MyaHollins, welcome to the Community and @WendyB thanks for stopping by.
First of all, thanks for troubleshooting this by yourself. I would like to know if the instructions provided by our friend worked or if you are still having issues with your battery life?
Hope to hear from you soon.