Fitbit Blaze not responding

[Msvirgo97]

I’ve been having trouble with my Blaze charging for 2 weeks now. I’ve called Tech Support twice now and have been getting the same instructions on resetting my device that’s doesn’t seem to work. I finally decided to charge my Blaze via my computer for a few hours and it worked. However, sensor lights underneath the face aren’t glowing like they suppose too. And I can’t swipe on the screen to log workouts or get to setting. It’s just stock on the home screen. The buttons on the right of the face seem to be function like they suppose to, but the button on the left does nothing, which is keeping me from resetting the device. 

I’ve had my Blaze since August 2016 and it was working fine up until Mid-January 2018. I remember doing an update on my Blaze before the madness kicked in. And of course the warranty on the watch has expired-Go Figure!

I’ve already read all the forums I could read about resetting the device & called Tech Support twice, so please FitBit responders don’t copy a link into my post on something I’ve already read. I need a real solution!

Moderator edit: Clarified subject

[FerdinandFitbit]

Hi there @Msvirgo97. Great to see you in the Community Forums! 🙂

I'm sorry to hear about the problems you've been having with your Blaze. Thanks a lot for trying to troubleshoot this yourself though!

I've gone ahead and escalated your case to the Support Team. They already know about the things you've already tried so they won't be suggesting any more troubleshooting steps but will look for alternate solutions to get you back on track.

Keep an eye on your inbox for more instructions and if you need anything else, I'm here to help!