Fitbit Blaze not responding

[wwrig014]

My Fitbit is not holding charge at all. It is not monitoring my heart rate and it is also overheating. I tried to restart my Fitbit but it won’t restart. I also tried holding it in place on the charger without closing the charger piece and it still will not charge. I’m not sure what else to do at this point. 

Moderator edit: Clarified subject

[FerdinandFitbit]

Hi there @wwrig014. Great to see you in the Fitbit Community Forums! 🙂

I'm very sorry to hear that your tracker is not working as it should 😕  Thanks a lot for all you've already tried though!

I've actually gone ahead and escalated your case to the Support Team since you've already exhausted all the troubleshooting steps that I could suggest, so they will be happy to take a deeper look and to help getting you back on track.

Please keep an eye on your inbox for further instructions and anything else you may need, I'm here to help!

[Andee2]

Mine is doing the same thing! Not sure what to do to fix it 

[FerdinandFitbit]

Hi there @Andee2! Great to see you in the Fitbit Community Forums! 🙂

I'm sorry you're also having problems with your Fitbit Blaze not working as it should 😕

If you could, please provide more details of what is exactly happening to your tracker and what you've already tried and based on that I'll be happy to help you out to get this resolved!

I'll be looking forward for your reply!

[Andee2]

Hi there!

So I have restarted my Fitbit multiple times, charged it until full,
updated my software and resynced my Fitbit.

The charge will not hold for even 24 hours, it’s losing time, the green
lights on the back are no longer working and the heart monitor is not
working.

I am going to try and clean the charging posts and try to recharge it
again.

Andrea
--
Andrea Turgeon
Independent Beachbody Coach

https://www.beachbodycoach.com/andreaturgeon

*"Life isn't about finding yourself, Life is about creating yourself"*

[FerdinandFitbit]

Thanks a lot for getting back @Andee2! 🙂

Thanks for all that you've tried and I'm very sorry about all this.

I've gone ahead and escalated your case to the Support Team for them to provide further assistance and get you back on track as soon as possible. Please keep an eye on your inbox for more instructions and if you need anything else, let me know. I'll be happy to help you out!

[mmmiglioli]

And what about my issue ?