help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-18-2018 09:09 - last edited on ‎06-19-2018 08:01 by Moderator Alum

‎06-18-2018 09:09 - last edited on ‎06-19-2018 08:01 by Moderator Alum

Bought this unit about 17 months ago.  I noticed that when i put it on the charger last night the battery symbol that usually comes up to show it is charging did not show up...only the fitbit logo.  When i got up this morning the green lights on the back were flashing without stopping.  I manually restarted which got the green lights to stop flashing...but it still would not charge.  I cleaned the contacts and tried 2 different chargers making sure the plugs were firmly connected.  Still no charging signal.  When the display comes up (which only comes on when on the charger) the battery light is flashing.  Any ideas anyone?

 

Moderator edit: Updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎06-19-2018 08:01 - last edited on ‎03-26-2025 07:18 by Fitbit Moderator

‎06-19-2018 08:01 - last edited on ‎03-26-2025 07:18 by Fitbit Moderator

Hi there @accountant22. Good to see you in the Fitbit Community Forums! 🙂

I'm very sorry to hear that you're having problems with your Blaze to respond and thanks a lot for everything you've tried so far to get it to work properly!

Since all your efforts have not succeeded, I've gone ahead and escalated your case to the Support Team for them to help you out with this and provide with the available option at the moment. Please keep an eye on your inbox for more information and if you need more help, let me know!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer