11-26-2018
21:35
- last edited on
11-28-2018
12:34
by
FerdinandFitbit
11-26-2018
21:35
- last edited on
11-28-2018
12:34
by
FerdinandFitbit
I got a Blaze new. I put in the charger. The back light is on just a lit black screen after 5 hours on charger I pressed the power button to begin set up. I see the fit bit logo for few seconds then that goes away and just the blank back lit lcd. Phone doesn't see it and left it sitting til drained and powers off dark. Repeated process few times no change. I tried the hard reset left button and lower right button. It goes dark boots to logo for few seconds and lit back lit screen again. Tried this few dozen tries no change. Tried clean contacts and tried different charger no change.. It's like it has no firmware installed? Any ideas?
Moderator edit: Updated title for clarity
11-28-2018 12:33
11-28-2018 12:33
Hi there @Fletchguy, great to see you in the Fitbit Community Forums! 🙂
I'm sorry to hear that you're having problems getting started with your Fitbit Blaze. Thanks a lot for everything you've tried to get it to work!
Now, it sounds like you've tried most of the recommended things to get your tracker paired. I've gone ahead and escalated your case to the Support Team for them to help you out with this. They should be getting back with you shortly and if you need more help, let me know. I'll be happy to help you out!
Help others by giving votes and marking helpful solutions as Accepted