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Fitbit Blaze not responding

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‎11-26-2018 17:30 - last edited on ‎11-28-2018 12:15 by Moderator Alum

‎11-26-2018 17:30 - last edited on ‎11-28-2018 12:15 by Moderator Alum

When I put my Blaze on the charger, the screen lights up, shows the battery is full and seems to function normally. When I take the Blaze off of the charger and put it in a band, it will not turn on. The buttons don't wake it up and neither does double tapping the screen. I tried resetting it by holding down the left and bottom right buttons for 10+ seconds and nothing happens. It seems to sync with the app on my phone (LG G7) just fine. Any way I can get the Blaze to work?

 

Moderator edit: Updated title for clarity

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‎11-28-2018 12:14 - last edited on ‎04-01-2025 09:11 by Fitbit Moderator

‎11-28-2018 12:14 - last edited on ‎04-01-2025 09:11 by Fitbit Moderator

Good to see you in the Fitbit Community Forums! 🙂

I'm very sorry to hear that you're having problems with your Blaze not turning on. Thanks for trying to restart it. I'd like to help you out with this.

Since you've already tried several things to no avail, I've escalated your case to the Support Team for more help. You should receive an email shortly with more instructions and if you need more help, I'll be happy to assist you.

Ferdin | Community Moderator, Fitbit

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