Fitbit Blaze not syncing with iPhone and iPad simultaneously

[Thomas_q_f]

I have a Fitbit blaze that doesn't want to Bluetooth to my iPhone 6s running iOS 11.2.2 but will still sync with it, however it will Bluetooth with my iPad on iOS 10.3.1 and the blaze itself is at version 17.8.402.1 though in the app it is missing the 17 which I assume is just the year the update released. So I am wondering is this a problem with the fitbits support or is it actually my phone not picking it up? Any help is greatly appreciated thanks!

Moderator edit: Clarified subject

[FerdinandFitbit]

Hi there @Thomas_q_f. Great to see you in the Community Forums! 🙂

I'm sorry you're having problems getting your Blaze to sync with your iPhone and your iPad 😕

When it comes to Bluetooth syncing, your tracker creates a bond with your devices, so if your tracker was first syncing to your iPad, if you try to get it to sync to your iPhone, the syncing process might be interrupted or wouldn't go through as it already has a bond with your iPad. What I would recommend would be to turn off the Bluetooth on your iPad so that it syncs without any problem with your iPhone or vice versa. Note that once your tracker syncs through any of your devices, it will automatically update the information on your dashboard across all other devices your your account is open, so as long as you can sync using just one of them, you can make sure your info will be on any other device and there's not really a need to sync with both devices at the same time.

Hope this helps and anything else you may need, let me know!

[Thomas_q_f]

My post was a bit confusing my apologies. The problem isn't the actual syncing with my phone it does that just fine the problem is that while it will sync it won't connect to my phones Bluetooth under settings and as such isn't using the gps I know that just that is confusing as the sync requires Bluetooth but it can be right next to my phone in the middle of syncing however under settings it just stays searching and can't even find it. So just to clarify it WILL sync but won't display a connection under the phones settings and won't use gps either. Thank you

[Yogatosca]

This don´t help! 

First I was able to connect my Blaze to my new iPhone X, but suddenly it would not sync. It did not react when I tried to "force" a sync, but some time during the day it usually synced (automatically). Then the sync stopped. I have tried all your tips as follows:

I have deleted the Fitbit app on both my iPhone 6 and my iPad. In addition I have removed my blaze from bluetooth on both devices AND turned bluetooth off on both.

I have upgraded iOS on my iPhone X, removed my Blaze from its bluetooth and deleted my Blaze from it Fitbit app and deleted the Fitbit app. After reinstalling the Fitbit app I am now trying to add my Blaze to the app and connect it to my bluetooth. This seems to be impossible. My iPhone tells me too turn on bluetooth to connect to Fitbit, but that does not work - both ipone and Fitbit are searching non stop without finding each other.

[FerdinandFitbit · Accepted solution]

@Thomas_q_f, thanks for getting back and providing with all those details!

I can then suggest setting up your Blaze as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem and under your Bluetooth connected devices, you should be able to see your Blaze. Let me know how it goes!

@Yogatosca, good to see you in the Forums too! 🙂

Thanks for trying all that! Now, to make sure that your Blaze will sync with your iPhone X, let's try the following:

-Turn off any other phone or tablet you may have around.

-Turn the Bluetooth On on your iPhone X

-Restart your Blaze.

-Set it up as a new device by following the instructions I provided above and see how it goes.

Let me know if you need more help with this and please be sure to let me know if you get any specific error message or anything like that.

[Buckshot01]

I'm having a similar problem, except I have a Samsung On5 smartphone.  It's very difficult to get the Blaze to recognize the phone for my walks.  I usually go through several cycles of "phone not found" until I get the "lets go" signal.  Even then the Fitbit only records a portion of my walk if I'm lucky.  If I want to sync the phone and Blaze, I go through the same series of cycles of trying to get the Fitbit to recognize the  phone.  Usually I have to turn off the phone and Fitbit and restart both to get it to work.  That turns out to be a pain in the butt, just to get things to sync up so lots of times I just give up, which kind of limits the usability of the Fitbit.  

[Rich_Laue]

@Yogatosca basically a Bluetooth device, your tracker, can only cynic ate with one device, phone or iPad, at a time. If it is talking to the phone, the iPad will not be able to communicate, interrupt. You will need to either move the phone away or turn it's Bluetooth off. 

This is simply the way Bluetooth works. 

[Thomas_q_f]

Sorry it took me a bit to get back I’ve been really busy but yeah that second method worked like a charm thanks!

[FerdinandFitbit]

Hi @Buckshot01. Good to see you in the Community Forums! 🙂

I'm sorry you're having problems with your tracker to sync to your phone and thanks for all the things you've tried to get this fixed!

I was taking a look and it seems that at the moment, the Samsung On5 is not a compatible device. This means that it might sync but you might face issues doing this and it's not guaranteed to work all the time. I would recommend that if you have another mobile device that is compatible, use it, as a tablet or another phone.

@Thomas_q_f, that's awesome to hear! 😄 I'm glad it's all working again!

If you guys need anything else, I'm always around!