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Fitbit Blaze not syncing

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‎01-31-2018 04:33 - last edited on ‎02-01-2018 03:33 by Moderator Alum

‎01-31-2018 04:33 - last edited on ‎02-01-2018 03:33 by Moderator Alum

For 3 weeks now I have a problem with syncing Blaze with my phone (Samsung ZenPhone 2). Since last app update, I need to set my tracker every time I want to sync - once a day to have all the statistics, it's frustrating. I have tried everything I could find on community pages but no success. Is the newest update going to solve this problem?

 

Before Blaze I was using HR2, it worked perfectly, so I thought to upgrade myself with new device. To tell you the truth I am a bit disappointing, it was working splendidly for about 2 weeks and now its just a "fancy watch" not a tracker, if I can't connect with my phone during walks and exercises.

 

Hope you will find a workable solution, I don't want to change my tracker, have invested enough money in it already.

 

Looking forward for an answer.

 

LJ

 

 

Moderator edit: format

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‎02-01-2018 03:35

‎02-01-2018 03:35

Hey there @LeszekJ, a warm welcome to the Community.

 

Thanks for troubleshooting this by yourself. If you are having issues syncing your tracker with your phone, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there.

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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