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Fitbit Blaze not tracking sleep

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‎12-27-2018 10:04 - last edited on ‎01-01-2019 11:27 by Moderator Alum

‎12-27-2018 10:04 - last edited on ‎01-01-2019 11:27 by Moderator Alum

Hi Everyone,

 

I have had my blaze since July 2017. No issues until last week. Started with the battery draining rapidly, which resolved after a couple of resets. Now my blaze randomly stlps tracking at night, no heart rate data, no sleep data. I have rebooted the Fitbit several time. I deleted the tracker and re-paired. Nothing has helped. has anyone experoenxed this issue?

 

Thanks in Advance. 

 

Moderator edit: Updated title for clarity

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‎01-01-2019 11:26 - last edited on ‎06-09-2023 10:27 by Fitbit Moderator

‎01-01-2019 11:26 - last edited on ‎06-09-2023 10:27 by Fitbit Moderator

Hi there @Blazecap, welcome to the Fitbit Community Forums!

I'm very sorry to hear that you're having all these problems with your Fitbit Blaze. Thanks a lot for all your efforts in trying to resolve this. I'd like to help you out!

Now, I'd just like to get some more information on what is exactly going on. Does your Blaze start tracking your sleep but suddenly stops tracking it in the middle of the night or it won't record your sleep at all? The fact that your tracker doesn't track your heart rate, leads me to think that this is what causes the problem actually.

Have you noticed if the battery is still draining faster than it should or is the battery working fine?

Ferdin | Community Moderator, Fitbit

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