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Fitbit Blaze not turning on

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‎01-26-2019 02:57 - last edited on ‎01-28-2019 09:57 by Moderator Alum

‎01-26-2019 02:57 - last edited on ‎01-28-2019 09:57 by Moderator Alum

Hi, 

 

I have a problem with my fitbit blaze. For some reason it doesn't want to switch on. When I put it into the charger it only shows the fitbit logo for switching on but after about 6 seconds the logo disapears. Then it repeats this. I already tried to reset it as expained on the help forum, but it doesn't react on anything I do. It isn't conected to the app on my phone anymore. I hope that somebody can help me out. 

 

Moderator edit: Updated title for clarity

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‎01-28-2019 09:47

‎01-28-2019 09:47

Hi there @lvvermeulen108, welcome to the Fitbit Community Forums! 🙂

 

I'm sorry to hear that your Blaze seems not to be responding. Thanks a lot for all restarting your Blaze. I'd like to help you out with this.

 

Since you've already tried restarting it and this didn't help, I have escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help with this, I'm always around.

Ferdin | Community Moderator, Fitbit

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