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Fitbit Blaze only working in cradle

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‎02-07-2018 15:40 - last edited on ‎02-08-2018 05:20 by Moderator Alum

‎02-07-2018 15:40 - last edited on ‎02-08-2018 05:20 by Moderator Alum

My Fitbit Blaze won't turn on. But when I put it in the charger it turns on but as soon as I take it out it shuts off again and it has a full battery.

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎02-07-2018 16:11

‎02-07-2018 16:11

What happens if you try to restart the Blaze click here to find out how Restart Blaze

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‎02-07-2018 16:13

In response to SunsetRunner

‎02-07-2018 16:13

It doesn’t do anything it stays off
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‎02-07-2018 16:27 - edited ‎02-07-2018 16:28

In response to mikkyfevold22

‎02-07-2018 16:27 - edited ‎02-07-2018 16:28

If still on warranty then I suggest taking it back to have them look at it. I'm not sure why it would only light up when charging and not for normal use, unless a button is stuck pressing in or something.  Can you scroll left to settings and down to About and tap the Factory Reset options while it is in the charger (you may need to use a toothpick or tweezers to push the button while it is in the charger to light up the screen.

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‎02-08-2018 05:22

In response to mikkyfevold22

‎02-08-2018 05:22

A warm welcome to the Community @mikkyfevold22, thanks for troubleshooting this by yourself and @SunsetRunner for stopping by.

 

Since the troubleshoot provided by our friend didn't work, I recommend keeping an eye on your inbox for further assistance.

 

Catch you later. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-26-2019 19:25

‎03-26-2019 19:25

Mine just did the same tho g and customer service says there’s nothing they can do but give me so much off of a new fitbit

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