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Fitbit Blaze only working on cradle

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‎01-13-2018 12:00 - last edited on ‎01-15-2018 03:21 by Moderator Alum

‎01-13-2018 12:00 - last edited on ‎01-15-2018 03:21 by Moderator Alum

Hi, I tried to charge my Fitbit Blaze today as it seemed dead. It came on straight away when put into the charger and said it was fully charged. We did the required updates and as soon as we remove it from the charger it turns to black and seems to be turned off. I’ve tried pressing and holding the buttons and nothing seems to be working. Can anyone offer any suggestions as to what might be wrong and how to fix it?

 

Thanks

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎01-15-2018 03:25

‎01-15-2018 03:25

A warm welcome to the Community @Mhairi38.

 

Thanks for troubleshooting this by yourself. I would like to know if you have contacted our support team, have they offer you a solution for this?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-15-2018 04:02

In response to AlejandraFitbit

‎01-15-2018 04:02

Hi thankyou for your reply. I am being assisted by support now on this matter

Kind regards

Sent from my iPhone
Best Answer

‎01-17-2018 03:10

In response to Mhairi38

‎01-17-2018 03:10

Those are great news @Mhairi38, I am glad to hear that you are already working with support this. If you need anything else, do not hesitate in posting it.

 

Happy stepping! Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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