Fitbit Blaze price

[Zach2o]

My Fitbit Charge HR crashed and I was given a discount of 25% from a Fitbit site. When I logged in and was about to check out and I find the Blaze is cheaper on your website than it is after the discount link that you sent, I went to the checkout area and everything. It shows $149.96 on the discount link you send and on your website it shows I can buy direct at $149.95. This doesn't seem right to me.

Moderator edit: Subject for clarity

[Zach2o]

Well I am struggling to find the savings on the fitbit Blaze. I hate to be a bother but the Blaze is cheaper on your website than it is after the discount link that you sent, I went to the checkout area and everything. It shows $149.96 on the discount link you send and on your website it shows I can buy direct at $149.95.

[WendyB]

You will need to contact customer service on this

Contact Support
http://help.fitbit.com/?cu=1

[Zach2o]

Customer service is who gave the discount site and 25% off that left my blaze more expensive than if I just went to the website and bought new.  

[Rich_Laue]

@Zach2o unfortunately this is something the comunity of fitbit users will not be ablr to help you with.  We mighy be good at helping out with hardware problems, but when it comes to the store and checkout, we as users of fitbits are in the same positionas you.

@WendyB's suggestion to point this discrepancy out to customer service is your best option..

[Fands]

dealing with Fitbit Customer service is beyond frustrating.  They simply send a canned answer even after you take the time to fully outline the issue.  I was sent a replacement Blaze last June to replace my original (full price) purchase of March.

In MAY2017 last month, i contacted them with a fast draining battery, inaccurate time and sleep not recording.  I hoped the problem was a one time glitch.  but left the ticket open--when it began doing this DAILY I followed up as they requested.

I provided them with the original email with the order number, name of the rep and DATE of the replacement to show it was still under warranty--what i got back?  a 25% off coupon from them saying my product from MARCH 2016 was out of warranty.  REALLY?  it is like no one takes the time to read there.  I am going to try to work my way through this BS

[AlejandraFitbit]

A warm welcome to the Community @Zach2o, @Fands it's great to see you around, @WendyB and @Rich_Laue thanks for stopping by.

As mentioned by our friends, the Community can't offer help in things regarding the price of the trackers since we don't have the system for it. But can you please tell me in which page are you seeing that price for the Blaze? Since by checking our store this tracker costs $199.95 as you can see in the attached image. 

For any inquiry about the 25% discount, I recommend taking a look at our warranty policy.

Catch you later.