Fitbit Blaze refusing to update

[emzxxxx]

Hello!

I wonder if anyone can help.

For the second time that I've had the blaze, I am struggling to update the firmwear. Everytime I try to update it fails. I have tried switching the blaze off and on, un-pairing the blaze with my phone and turning my phone on and off. Nothing will make it update...

If I had a windows computer, I'd try to do it through there but I only have a mac and an ipad.

Thank you in advance,

Emma

[Quickgram]

Hi,  I had this issue too.  I called and was helped.  We made sure my app was updated.  We unpaired my blaze, turned off my phone.  made sure my blaze battery was fully charged.  Shutdown the blaze while the phone was off.  Then Restated the phone, added the blaze to it again and it updated and is working great now.

[SunsetRunner]

Awesome troubleshooting

Feel free to check out the fitbit article:

Why can't I update my tracker?

[emzxxxx]

Thanks! Will try this.

[emzxxxx]

Hi Mystique,

Have already read that and it didn't help I'm afraid!

Thanks for your help

[SunsetRunner]

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.