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Fitbit Blaze's screen went blank

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‎08-18-2018 20:04 - last edited on ‎08-19-2018 07:50 by Fitbit Moderator

‎08-18-2018 20:04 - last edited on ‎08-19-2018 07:50 by Fitbit Moderator

Was working out on Friday afternoon. During workout Blaze went blank. Tried restarting...nothing. tried from phone and computer...nothing. 

Syncing yes from app, but Blaze still blank

 

 

Moderator edit: Clarified subject

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6 REPLIES 6

‎08-19-2018 07:49 - edited ‎08-19-2018 07:50

‎08-19-2018 07:49 - edited ‎08-19-2018 07:50

Welcome to the Forums @Manuel3381.

 

Thanks for trying all of that to get your Blaze's display to turn on.

 

Our support team should be getting in touch with you via email. Please keep an eye on your email's inbox!

 

Also, I will be moving your thread to the Blaze board as I think it is much better suited for it.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎08-19-2018 09:44

In response to LanuzaFitbit

‎08-19-2018 09:44

Exact same thing happened to my blaze this morning. 

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‎08-21-2018 08:39

In response to AmyRuns2018

‎08-21-2018 08:39

Hello @AmyRuns2018 and @Stsaylor.

 

@AmyRuns2018 If you haven't, I'd recommend that you try a restart. It could be that something got stuck and the restart should force your Blaze to start working correctly again. 

 

@Stsaylor Thanks for sharing your feedback on the matter. Please also try to restart your Fitbit to see if that does the trick.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎08-21-2018 11:22

In response to LanuzaFitbit

‎08-21-2018 11:22

After almost an hour spent on live chat with fitbit support, they agreed
that there was no solution to the problem. I attempted a restart initially,
and was told to restart by the support rep, but it has not come out of its
coma. :o\
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‎08-21-2018 13:59

In response to LanuzaFitbit

‎08-21-2018 13:59

Mines done exactly the same today, tried resetting it, plugged into computer, reset on app and still nothing working?

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‎08-21-2018 17:04

‎08-21-2018 17:04

     I had the same thing happen to me yesterday. My Blaze was fine during my lunchtime walk, but when I looked at it later on the screen would not come on.

   

     I have tried resetting it easily a dozen times, I have updated the software on it, plugged it into a computer, put it in its charger: nothing has worked.

 

     It is still tracking my steps, and it vibrates when I get notifications, but the screen only lights up black, and the battery has gone from fully charged this morning to showing as empty in the app by the end of the day.

 

     It is well outside of warranty, so I am guessing there will be nothing for it but replacing it.

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