help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Samsung Galaxy J7 - compatibility

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-06-2018 08:47

‎01-06-2018 08:47

I would like to know when Samsung Galaxy J7 will be Blaze compatible device?.

 

A month ago, from customer service told me to buy another cel phone, but I think that is not an answer.

I just wanna know if you will add my phone to compatible devices list or dont have any plan to do it.

Best Answer
0 Votes
4 REPLIES 4

‎01-08-2018 06:54

‎01-08-2018 06:54

A warm welcome to the Community @Maripty.

 

Regarding to your question, I don't have that information since our team is currently working in testing the compatibility of several phones. I recommend keeping an eye on our list of compatible mobile devices for any update.

 

In the meantime, remember that you can sync your Blaze with a computer or a compatible device.

 

See you around. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎03-19-2018 02:28

‎03-19-2018 02:28

Don’t hold your breath.  I asked the same question about a year ago and got a similar response.  That said, the phone does pair and receive notifications notwithstanding it not being on the list.

Best Answer
0 Votes

‎08-06-2018 22:42

‎08-06-2018 22:42

Fitbit NOT syncing with

your phone? 

 

I hope this may help for those who try .. let me know though if it works. This method worked for me on both Samsung J7 and J5 and OnePlus 2.. 

 

1. Unpair remove your device from ur bluetooth list (If you can)

2. Switch off ur fitbit (make sure u consult ur manual on how to do this properly as it can be tricky)

3. Install a fresh copy of fitbit app. if u have it installed UNINSTALL IT and reboot ur phone

4. next switch on ur Location/GPS on ur mobile

5. Keep ur wifi or data connection on

6. Switch on ur fitbit

7. on ur mobile switch off bluetooth (if its on ) and turn in back on after 5 secs

8. OPen the fitbit app and follow the instructions and allow/accept any connection between app and fitbit 

 

hope that helps.... 

Best Answer
0 Votes

‎08-21-2018 13:29

In response to CyberW0lf

‎08-21-2018 13:29

My prob is that GPS would work fine for first couple months and then went haywire. I want to support and after all kinds of trouble shooting, unpair repair uninstall reinstall.

.they tell me not compatible phone...but couldn't explain to me how it worked flawlessly for the first 2 most I owned it....and now there is global app issue with displaying info properly on the phones...sooooo done with this tracker....should've went to Garmin in the first place

Best Answer
0 Votes